Easy Car Support
A clearer answer.
Back to the road, when ready.
Find recording and storage answers below, or contact us with your device details. Please stop safely before troubleshooting.
Common questions
Why was the whole trip not saved?
Default event mode buffers recent footage and saves clips only after a manual save or a confirmed protection event. Choose continuous / full-trip recording in Settings for the whole journey. Unsaved buffered footage is not a recoverable video file.
Why does recording stop when my iPhone locks or goes to the background?
iPhone capture requires the app to stay in the foreground. Screen lock, backgrounding or a camera interruption ends capture. Completed videos are kept; the rest of an event window may be marked interrupted. Keep the app visible and check recording status.
Can Android record in the background?
After starting in the app, you can manage and stop recording through its notification where the OS allows. Background availability depends on device, permissions, heat and system restrictions. Location and GPS-dependent driving detection pause in the background, on screen lock or when leaving the dashcam screen.
Why is audio, speed or the street name missing?
Audio is off by default; enable it and grant microphone permission. GPS needs location permission and a usable signal. Android also requires the dashcam screen to be visible, awake and unlocked. Nearby addresses use a system geocoding service and may need connectivity. Lookup failure does not stop basic recording.
Why is the look-back time short or storage full?
Available look-back depends on memory, quality, audio and system conditions; check the value shown by the app. Review the media allowance, reserved free space and available device storage. Loop overwrite only removes older unprotected ordinary clips. Export or delete media when protected clips and photos fill the allowance.
Where is my footage? Can it be restored from the cloud?
Videos and photos are mainly stored on your phone. Play, share, export or delete them in the media library. The device account does not provide cloud backup of driving media. Export important files before uninstalling, clearing app data or replacing a device. Manage external copies separately.
Why did risk assistance miss an event?
Detection depends on footage, lighting, viewing angle, device performance and confirmation rules. It cannot identify every event. Check automatic protection settings when safe. Manually save important footage promptly and never use detection as a substitute for driving judgment.
What if first launch stays on the connection screen?
Initial device-account setup requires internet access. Check system network permission, try a working network and choose Reconnect. Once setup has succeeded, local recording and playback do not require continuous connectivity. For persistent problems, send your device model, OS/app version and error description.
How do I change advertising privacy choices?
If Ad privacy options appears in Settings, open it after stopping recording. Its availability is determined by Google UMP. Ads also depend on version, region, consent and availability. You can manage advertising privacy in system settings as well.